Managing your community is an important task. CLARA enables you to get a better overview of what your community likes to talk about and helps you understand their needs and problems.

Community managers are the front line soldiers at every video game company. They engage customers on forums, address their problems and needs. Video games attract many gamers to their forums. These current and potential customers are asking questions, complaining or expressing their desires on a daily basis. The forums are usually huge and require a lot of effort in managing. The job of the community manager is to answer all those questions, address the complaints and listen to their desires. CLARA helps community managers respond with greater speed, before any damage is done. Also, with CLARA the managers get a better overview of the discussion and get organize on what needs immediate attention and what can wait.

Respond with Greater Speed

By responding quickly you can stop misunderstanding from spreading or save a relationship with a customer.

  • Results updated close to real-time
  • Graphs provide quick understanding of discussion.
  • Easy to manage engagement.

    • Gain a Better Overview

    CLARA provides a great overview of results to maximize understanding.

  • Easy to navigate results.
  • Interactive graphs with drill-down.
  • Comprehensive text analysis.

    • Engage your customers

    The first step in engagement is listening and prioritizing.

  • Assign tasks to co-workers.
  • Organize and prioritize tasks.
  • Easily track conversations.